4ME Pilates Privacy Policy

1. Introduction

4ME Pilates (“we”, “us”, “our”) is committed to protecting the privacy of our clients, staff, and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We may collect the following types of personal information:

• Name
• Contact information (e.g., address, email, phone number)
• Date of birth
• Payment details
• Health information relevant to Pilates classes
• Emergency contact details
• Feedback and survey responses
• Usage data (e.g., interactions with our website, booking system)

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Register for our services or classes
• Visit our studio
• Contact us via phone, email, or online forms
• Participate in our surveys or provide feedback
• Use our website or booking system

4. Use of Personal Information

We use your personal information to:

• Provide and manage our services
• Process payments
• Communicate with you regarding your bookings and our services
• Improve our services and customer experience
• Comply with legal obligations
• Send marketing communications (you can opt out at any time)

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff and instructors for service delivery
• Third-party service providers (e.g., payment processors, IT support)
• Legal and regulatory authorities if required by law
• Emergency contacts in case of an emergency
• Any other third party with your consent or as authorized by law

6. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.

7. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

8. Cookies and Online Tracking

Our website may use cookies and other tracking technologies to enhance your user experience. You can disable cookies through your browser settings, but this may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

4ME Pilates
Email: hello@its4me.com.au

11. Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act, you can contact us using the details above. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).